COVID-19 Update 10/05/2020 @ 11:59 AM
As we all continue to navigate the COVID-19 crisis, we wanted to provide you with additional updates regarding SS4CU & CO-OP Shared Branching.
Initially, we would like to sincerely thank those credit unions who have truly embraced the spirit and heart of our movement of “People Helping People” by continuing to service guest members in their available branches and drive-thrus.
We recognize that many credit unions within the network have made alterations to their acquiring participation based on local conditions and guidelines. For those that have adjusted Shared Branch servicing options, it is a critical requirement that you immediately notify SS4CU of any changes to your credit union’s Shared Branch servicing and operations, including branch/lobby closures, amended operating hours, and drive-thru services. It is imperative that we are able to keep the Shared Branch locator updated, as this is a vital resource for the network and consumers during this time. Additionally, credit unions that suspend or limit service must clearly post signage at your locations and drive-thrus.
When directing members to the Shared Branch locator, please note that CO-OP is updating the locator twice daily; however, we are constantly receiving new updates from credit unions which may not be reflected on the locator in real-time. Members should call branch locations to confirm service options.
If you have any questions, please reach out Team Support at This email address is being protected from spambots. You need JavaScript enabled to view it. and 1-561-869-8610, Option 2.
We're in this together
We know that the COVID-19 situation has made working conditions difficult. Please know that Shared Services for Credit Unions is your partner as we see this through together.
FL Credit Union's Shared Branch Lobbies closed due to COVID-19
| Credit Union | Shared Branch Lobbies Impacted | Drive-thru open to SB or ITM |
| 121 Financial | 8 | 6 |
| Alive CU | 7 | 5 |
| Brightstar CU | 1 | 6 DT and Lobby |
| Broward HealthCare FCU | 4 | |
| CAMPUS USA CU | 18 | 12 |
| City County CU | 1 | 1 |
| Connect CU | 1; 2 w/ limited hours | |
| CU Center | 1 DT and lobby | |
| ECU CU | 1 | |
| Envision CU | 7 | |
| FiCare FCU | 1 | |
| Guardians CU | 4 DT and Lobby | |
| iTHINK Financial | 16 | |
| JAX FCU | 9 | 3 |
| JetStream FCU | 1 | |
| Miami FCU | 4 | |
| My Healthcare FCU | 2 | 1 |
| Orlando CU | 4 | 4 |
| Pen Air FCU | 10 | |
| PowerNet CU | 1 | |
| Power Financial | 1 | |
| PriorityONE CU of FL | 2 | 2 |
| Railroad & Industrial CU | 8 | 8 |
| Tropical Financial CU | 4 | |
| USF FCU | 5 | |
| Velocity Community CU | 1 | 1 |
| We Florida Financial | 8 | 7 |
Holiday 2019 Campaign - *Closed*
- 1st Drawing WINNER - Rhiannon Hall (Hershey Kiss Cookies)
- 2nd Drawing WINNER - Julia Gonzalez (Haloumi, zucchini and carrot cake paired with watercress and roasted tomato salad)
- 3Rd Drawing WINNER - Susan Everly (Flying Pecan Cookies)
Quick Reference Guides are now published for the ORRs Effective 9/1/2019
2019 Operations Meetings
Thank you to our gracious hosts: USF FCU in Tampa, First Florida CU in Jacksonville, and Tropical Financial CU in Miramar. We couldn't have done this without you!
If you missed, please be sure to log onto our website www.ss4cu.com view/download the material that was covered in the operations meeting (Training/Staff Learning Center/Operations Meeting).
Invoices
You now have easy access to your credit union's monthly Invoice! We know that your time is important and that searching for an email with our invoice attached can be tedious so we have created a portal on our website, called ‘Our Invoices’. Starting in January, 2018 the 1st invoice of 2018, will be stored in this portal for easy and dependable access. The 'Our Invoices' portal can be found under Participating CUs/Accounting or Management. If you need access and do not see your invoice portal, email us at This email address is being protected from spambots. You need JavaScript enabled to view it..
CU Analytic Reports (CAR)
Want to understand more about your shared branching transactions? We've completed the initial set of shared branch CU Analytic Reports so that you can understand better, the value of shared branching. Your 'Our Reports' portal can be found under Participating CUs/Management. If you need access and do not see your reports, email us at This email address is being protected from spambots. You need JavaScript enabled to view it..
We've Rearranged the Menus
We hope you'll find things a little easier to find now that they're in alphabetical order. As well, we've moved the Partnership Marketing Program description and PMP Tracking Form to under Marketing.
2017 Collateral Series
It's here, it's fresh, it's what you've been waiting for. Visit the Marketing Portal.
Location Guides
Transaction Request Forms
Shared branching made easy! Don't reinvent the wheel, we've got 2 versions one with a money order option, the other without. Would you like your brand on it, This email address is being protected from spambots. You need JavaScript enabled to view it. your black & white HR logo art file.
Check back here frequently for what's new on the web site. This page will keep you updated.