IDCheck Shared Branch Services is an identity and authentication validation solution designed specifically for shared branching credit unions and their members. Offered by Co-op Shared Branch, this cloud-based service allows members to verify their identity using their smart device by scanning a QR code or visiting a secure URL provided by Co-op Shared Branch (verify.coop.org).

Once directed to the verification site, members are guided through a process where they may be asked to provide specific information, such as a government-issued ID (e.g., driver’s license) and a live photo (selfie). This information enables credit unions to verify the member’s identity securely and efficiently using advanced technologies.

Predictive Document Verification (DocV)

As part of the IDCheck service, Predictive Document Verification (DocV) plays a critical role in confirming the authenticity of submitted documents and the identity of the individual. DocV works by:

• Verifying the legitimacy of the government-issued ID.
• Comparing the Personal Identifiable Information (PII) extracted from the ID against the information entered by the member.
• Performing facial biometric analysis to match the ID headshot to the member’s submitted selfie.

This verification process is powered by Socure’s advanced machine learning and AI-driven platform. Socure has developed hundreds of proprietary features to enhance accuracy, including:

• Training models on the specifications of every supported document type.
• Detecting deepfakes and other forms of synthetic identity fraud that may not be detectable to the human eye.
• Verifying physical characteristics of IDs, such as headshot placement, hologram locations, font styles and sizes, and encryption features found on the back of documents.

Together, these technologies provide credit unions with a reliable, secure, and efficient tool to validate identity and reduce fraud in shared branch interactions

IDCheck Resources (Click on the links below to download documents)

Note: Your institution's Client and Springboard IDs are the same. Contact us @ This email address is being protected from spambots. You need JavaScript enabled to view it. to request these.

 *IDCheck is required for cash and check withdawals with an out-of-state ID (effective May 1, 2025)

• IDCheck Solution Profile Brochure
  • Socure's Privacy Policy
  • Public request link to erase data from Socure https://www.socure.com/datarights
  • Global Document Coverage
• IDCheck On-Demand Training
• IDCheck Demo and FAQ Video
• IDCheck for Shared Branch PowerPoint
• IDCheck for Shared Branch Onboarding Guide
• IDCheck Setup and User Guide
• Interactive Guide for Admins to grant tellers access to IDCheck tile
• IDCheck Issuer Reports (visible within Insights Center in MyCo-op)
  • When your credit union activated IDCheck and begins using it, reports are available in the Insights Center for Shared Branch. Daily verification data can be viewed the day after.
    • The Daily Operation Report contain data recorded as part of the transaction when an ID is scnanned in IDCheck. You can use this information to research cases of fraud or suspected fraud.
    • The IDCheck dashboard contains higher-level aggregate information and does not contain any member data. For example, how many passes and fails occured in a month, and how many transactions were performed with ID validation.
    • To get instant insight for failed verification of your members you may contact Co-op's Client Care @ (800)782-9042
• Shared Branch Network Fraud Best Practices: Details strategies for CUs to strengthen fraud mitigation

MyCo-op Resources for Administrators (Click on the links below to download documents)

Note: Your institution's Client and Springboard IDs are the same. Contact us @ This email address is being protected from spambots. You need JavaScript enabled to view it. to request these.

When signing in for first time, you can use your work email address to initiate authentification. With this, a verification code for authentification will be sent to your email address when you sign into MyCo-op.

If you are using IDCheck within MyCo-op, your session will remain active throughout the day - as long as you don't close your browser.

• Form for admins signing up for MyCo-op (Use if your institution does not have an admin to add users)
• MyCo-op Application User Group Matrix and Glossary
• MyCo-op Delegated Admin Guide 
• MyCo-op Client Leader Guide
• MyCo-op End User Reference Guide (Initial Sign-on)
• MyCo-op Profile and Group Membership
• MyCo-op FAQ
• MyCo-op website https://sso.my.coop.org/mycoop