Mike Ewart
Operating Policies & Procedures Training
Online Video
In-branch or online videos
Just follow this link to the marketing toolbox video library. See you there!
What's New?
2020 Excellence Award Winner
Holiday 2020 Campaign - Closed
Winners
- Adrienne Wilson (Gumbo) - December 14, 2020
- Amanda McFarland (Nut Cookies) - December 16, 2020
- Alyssa Vargas (Cranberry Brie Bites) - December 18, 2020
Quick Reference Guides are now published for the ORRs Effective 9/1/2019
2020 Virtual Operations Meetings
If you missed this event, please be sure to log onto our website www.ss4cu.com view/download the material that was covered in the operations meeting (Training/Staff Learning Center/Operations Meeting).
Invoices
You now have easy access to your credit union's monthly Invoice! We know that your time is important and that searching for an email with our invoice attached can be tedious so we have created a portal on our website, called ‘Our Invoices’. Starting in January, 2018 the 1st invoice of 2018, will be stored in this portal for easy and dependable access. The 'Our Invoices' portal can be found under Participating CUs/Accounting or Management. If you need access and do not see your invoice portal, email us at This email address is being protected from spambots. You need JavaScript enabled to view it..
CU Analytic Reports (CAR)
Want to understand more about your shared branching transactions? We've completed the initial set of shared branch CU Analytic Reports so that you can understand better, the value of shared branching. Your 'Our Reports' portal can be found under Participating CUs/Management. If you need access and do not see your reports, email us at This email address is being protected from spambots. You need JavaScript enabled to view it..
We've Rearranged the Menus
We hope you'll find things a little easier to find now that they're in alphabetical order. As well, we've moved the Partnership Marketing Program description and PMP Tracking Form to under Marketing.
2017 Collateral Series
It's here, it's fresh, it's what you've been waiting for. Visit the Marketing Portal.
Location Guides
Transaction Request Forms
Shared branching made easy! Don't reinvent the wheel, we've got 2 versions one with a money order option, the other without. Would you like your brand on it, This email address is being protected from spambots. You need JavaScript enabled to view it. your black & white HR logo art file.
Check back here frequently for what's new on the web site. This page will keep you updated.
Member ID Card
Member ID Cards help the credit union reduce the expense of denied transactions as well as provide members with an easy to carry reminder of:
- the logo that identifies shared branch locations nationwide
- how to quickly find a location nearby
- the 3 key credentials they'll need to successfully perform a transaction
For printing contact:
If you choose to download and print the card it is to be printed as a standard business card with a matte finish.
Shared Services for Credit Unions (SS4CU) reserves the rights to protect the integrity of the content and structure of all physical collateral, buttons, banners and branding artwork provided for your credit union's use. All items provided are protected and contain the branding copyrights of Shared Services for Credit Unions. Any alterations to any collateral piece, physical or electronic must be approved by Shared Services for Credit Unions.
2013 Nancy Dalton Excellence Award
Palm Beach Gardens, FL (June 16, 2014) – Florida Credit Union Shared Services, Inc. announced PEN AIR Federal Credit Union as the winner of their Excellence Award in honor of their late CEO Nancy Dalton. The awared is based on the evaluation of three selected criteria among all its participating credit unions:
- Courtesy, professionalism, and friendliness toward guest members (Measured by Mystery Shopper Program)
- The year over year growth in shared branching
- The level of marketing and promotions of shared branching
“We are proud to have PEN AIR FCU as a partner promoting and utilizing the shared branching concept that can only be achieved with great cooperation that exists in the credit union industry” said Mike Yatros, CEO of the Florida Shared Branching Network. FCUSS is affiliated with the national shared branch network and its participants contribute over 300 branch locations that make up the over 5,000 shared branch locations nationally.
Disaster Recovery
Click here to learn more about our Disaster Plans.
Shared branching is a disaster recovery solution. It provides the credit union and it's members peace of mind in the event of a disaster no matter where they are.
It’s a disaster to members local to a branch when you’ve made the very difficult decision to close or move a branch. Shared branching gives you a silver coin in your pocket solution to provide your members an alternative that facilitates them to continue to transact with you at a location convenient to them using the shared branching network. With over 5,500 branches across the nation, Puerto Rico, Guam, Germany, Italy, United Kingdom, Belgium and the Netherlands as well as a mobile app, your members can transact with you anywhere, anytime at a very reasonable cost to you.
Contingency Plan?
A natural or unnatural disaster can hit anywhere, anytime, and at any level. You only have to make a quick glance on FEMA’s website or listen to the daily news to understand that on any given day there are countless disasters occurring around the world which potentially could include your family, friends or your members, their family or friends. Are you prepared to be able to service your family, members or employees should a major disaster hit your area or theirs? Shared branching is an affordable disaster recovery and risk reduction solution. The network of shared branching credit unions can give you and your members peace of mind in times such as this.
Already a participating credit union?
Login to our website and make sure your credit union front line staff are ready to perform one of the most priceless benefits, Credit Unions helping Credit Unions, by making them aware of the Florida Disaster Recovery - Offline Procedures.
For more information about our shared branching disaster recovery solution, Contact Us.
More about Shared Branching
Types of Account Supported
- Share Accounts - savings, checking, club account, etc.
- Loan Accounts - credit union loans, lines of credit, credit cards
Services offered
- Deposits
- Withdrawals
- Balance Inquiries
- Transfers between accounts
- Loan Payments
- Statement Print of account history
Other Ancillary Services (varies by location)
- Travelers Checks
- Money Orders
- Issuance of Official/Teller Checks
- Change of Address
- 24-Hour ATMs
Availability of Locations
- Credit Unions can offer locations nationwide without spending a large amount of capital on brick and mortar branches. Does my CU Participate? or Find a Shared Branch
Member Retention
- Members will stay with their credit union rather than join another financial institution whose locations may be more convenient to a member.
Potential Members
- Shared branching offers greater convenience and provides the incentive for potential members to join and use their local credit union.
Greater Service Area
- Shared branches deliver services more economically in areas where credit unions do not have enough members to justify a branch.
Branch Utilization
- Shared branching can breathe new life into under-utilized branches.
Disaster Recovery
- Shared branches can support credit unions during a disaster by providing service to members via connectivity to host sites or ‘hot’ sites.
Existing Members
- Members and their families will find shared branches more convenient and, therefore use more credit union services.
Potential Members
- Shared branches offer greater convenience and provide the incentive for potential members to join and use their credit union.
Members Who Travel
- Shared branches offer greater convenience for members who travel for business/pleasure in Florida, across the United States, DC, Puerto Rico, Guam, Italy, Germany, Netherlands and Canada.
Members Who Relocate
- Credit union members are more likely to remain members and continue being serviced by their credit unions through shared branches.
College Students
- Whether in Florida or out of state, college students are able to remain active members of their credit union through shared branching. Parents are able to provide their children with access to financial services through their credit union no matter where the student goes to school.
Extended Hours
- 40% of Florida shared branches have evening/Saturday hours.
Symbol of Cooperation/Reciprocity
- Shared branches are a visual symbol of the cooperative spirit of the credit union industry. The shared branch logo is a national trademark.
Improved Image
- The visibility of cooperative branches improves the image of credit unions and is a constant reminder to consumers that credit unions are an alternative to other financial institutions.
Improved Industry Competitiveness
- By combining resources, credit unions decrease the cost of delivering member service and increase service distribution channels. This improves the credit unions’ ability to compete with other financial institutions.
Creating a National Network
- Shared Services for Credit Unions (SS4CU) is the Florida credit union’s gateway to the national network, CO-OP Shared Branch. Today, the collaboration of branches puts credit unions in the top 5 in the nation for number of branches. If all credit unions nationwide were to share their more than 20,000 branches, the credit union industry would blow away the competition.
Patronage Rebate
Our success is your success!
Since 1998, Shared Services for Credit Unions has given back $12 million in the form of patronage rebates to its participating credit unions and dividends to its Stockholders. SS4CU is a CUSO, meaning, a Credit Union Service Organization, owned and controlled by credit Unions for the benefit of credit unions. It’s a win-win-win for the shared branching network, the credit unions, and their valued members.
Following the receipt of the year-end audited financial statements; each participating credit union is eligible to receive a check based on their participation in the network, their share of total transactions processed, and the Stock they own, if any.
Patronage Rebates
The Board approved the 2021 revenue distribution, including dividends, totaling 80% of Net Income Before Tax (NIBT). The patronage rebate which is 70% of NIBT was distributed as 10% to Issuers and 90% to acquirers, based on completed transaction volumes. 10% of NIBT is distributed out of retained earnings as a Stockholder dividend. This totaled $341,208 given back to the credit unions as they are the backbone of the Florida network.
It’s SS4CUs way of thanking credit unions for the success of shared branching. Click here to learn more.....
National Awareness
We know, you know, they know!
Creating an awareness at a national level takes the cooperation of the network, the credit union and the members. Together they create an awareness that cultivates a successful national shared branching network in line with the industry’s mission of ‘people helping people’ and the cooperative nature of credit unions. Regional networks across the United States work with their participating credit unions providing them marketing materials, both physical and electronic, as well as training materials and videos for their members. Each participating credit union is encouraged to promote shared branching.
Evidence of its success is based on a simple fact that members use shared branching. Shared branching transaction volume continues to grow year over year both in Florida as well as nationally. Members continue to expect their credit union to provide them convenient ways to transact. Shared branching provides the convenience of a branch nearby whether they’re near home, work, school or traveling.
People young and old still appreciate the convenience of being able to walk into a branch and work with someone in person. When participating in shared branching through Shared Services for Credit Unions the credit union becomes part of the national CO-OP shared branching network giving their members access to nearly 5,500 credit union branches for access in all 50 states, as well as Puerto Rico, Guam, United Kingdom, Netherlands, Italy and Germany. The national network logo, advertised by every credit union, creates a national stamp every participating credit union member has learned to recognize.